Privacy Policy

1. About This Policy

RentWize ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our rental property documentation service (the "Service"). By using RentWize, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (email address, password)
• Property details (address, lease dates, rent amount)
• Landlord/agent contact information you enter
• Maintenance request descriptions and photos
• Communication logs and notes
• Payment information (processed securely by Stripe)

3. How We Use Your Information

• To provide and maintain the Service
• To process your subscription payments
• To send service-related communications
• To improve and personalise the Service
• To comply with legal obligations under Australian law

4. Data Storage & Security

Your data is stored on secure cloud infrastructure. We use industry-standard encryption for data in transit (TLS/HTTPS) and at rest. We do not sell your personal information to third parties. Photos and documents you upload are stored securely and are only accessible by you.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Australian Privacy Law

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@rentwize.com.au.

7. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing (subject to Stripe's Privacy Policy)
• Appwrite — Backend infrastructure and file storage

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

9. Contact Us

For privacy-related enquiries, contact us at: privacy@rentwize.com.au