Terms of Service

1. Acceptance

By accessing or using RentWize, you agree to these Terms. If you do not agree, do not use the Service.

2. What RentWize Does

RentWize is a record-keeping and organisation tool for Australian renters. It helps you document rental properties, condition records, evidence, repairs, communications, subscriptions, and export-ready tenancy records.

3. No Legal Advice

4. Your Account

• You are responsible for the accuracy of information you enter.
• You are responsible for keeping your login details secure.
• You must not use RentWize for unlawful, misleading, abusive, or harmful activity.
• You must not upload content you do not have a right to store or use.

5. User Content and Evidence

You retain ownership of content you upload. By uploading content, you give RentWize a limited licence to store, process, display, and make that content available to you as needed to operate the Service. Do not upload identity documents, bank statements, or highly sensitive documents unless they are needed for your tenancy record or requested through a secure product flow.

6. Acceptable Use

You must not use RentWize to publish or share defamatory, false, misleading, private, or unlawful material. RentWize is a private documentation tool. Records are not shared with a property manager, landlord, or agent unless you choose to export or send them.

7. Subscription, Billing and Cancellation

• Paid subscriptions are billed monthly or annually in advance.
• You may cancel at any time. Cancellation stops future renewals, but does not automatically refund amounts already paid.
• Refunds are assessed at RentWize's discretion and may be refused where a paid feature, export, storage allocation, or dispute-preparation workflow has been substantially used.
• Nothing in these Terms limits rights you may have under the Australian Consumer Law.
• Prices are in Australian Dollars and include GST where applicable.

8. Intellectual Property

RentWize retains all rights to the platform, brand, design, software, and underlying technology. You may not copy, reverse engineer, resell, or misuse the Service except as permitted by law.

9. Availability and Changes

We may update, suspend, remove, or change parts of the Service where needed for security, maintenance, compliance, operational, or product reasons. We may update these Terms from time to time and will notify users of significant changes where required.

10. Liability

To the maximum extent permitted by law, RentWize is not liable for indirect, incidental, special, or consequential loss arising from use of the Service, including loss from reliance on general information, user-entered records, or exported materials.

11. Privacy and Support

When you contact RentWize support, we may process your name, email address, account metadata, and the content of your support request to respond to you and operate the Service.

Do not send identity documents, bank statements, full evidence bundles, or sensitive tenancy files through support unless RentWize specifically directs you to a secure upload flow.

See our Privacy Policy for more information.

12. Contact

For questions about these Terms, contact support@rentwize.com.au.