Support

Contact RentWize Support

Use support for account access, billing, product issues, and launch bugs. For tenancy advice, contact your state authority or an independent lawyer.

Email support

Best for account access, billing questions, upload issues, and release-blocking bugs.

support@rentwize.com.au

What to include

Your account email address
A short description of what happened
Screenshots if the issue is visual or route-specific
The device, browser, and approximate time of the issue

Support processing and privacy

Support conversations may be processed through Intercom and, when needed for engineering follow-up, Linear. We minimise data shared with support tooling and do not send your tenancy evidence, lease files, or payment card details into support systems.

For privacy questions, contact privacy@rentwize.com.au. For security reports, contact security@rentwize.com.au.