Australian Capital Territory Repair record checklist

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1. Photograph or video the issue and keep the date with the file.
2. Save the first repair request and every written reply.
3. Note when the issue changed, was inspected, or was repaired.
4. Keep invoices, reports and access-arrangement messages with the same issue.
5. Check urgent versus non-urgent repair guidance on the Access Canberra site before you rely on a timeframe.